Frequently Asked Questions

We at Bounce Brothers take care of the delivery, set up, and take down of all castle rentals.

There are many rules and safety regulations for the inflatable to insure the safety for not only us, but for the customer. The Rental Agreement that is given upon arrival has the full list of rules to be followed, as well as a list of castle rules will be given to the customer upon arrival. 

Inclement weather; If you decide to cancel before the unit is dropped off, there will be no charge.  After delivery of the unit, there will be no refunds.  

Operating hours run from 10am to 6pm (Pick-up may vary in peak season, please advise). That being said pickup and drop-off times can be altered due to customers preference within reasonableness.

With Customer approval, We at Bounce Brothers would love to feature your photos, action shots, and reviews on our all our pages. Pictures can be sent via email where we would love to post pictures on our socials.

Given our operating location being out of Meaford, ON. We charge delivery on all our castles if it is out of a 20km distance. Exact pricing can be determined when going through our booking process. 

There is a possibility of discounted pricing when booking more than one castle. Discounts depend on factors like peak season demand and availability. Please reach out for more details! 

Absolutely. Cleanliness and safety are our top priorities. All units are thoroughly cleaned and sanitized after every use!

We accept e-transfer, certified check, or cash upon drop-off. 

Yes, Bounce Brothers is fully insured, as safety is our top priority. We comply with all local regulations for inflatable amusement equipment, and it is required that renters follow all provided safety rules, including those posted on the castles.