Frequently Asked Questions

Starting April 2026, we will now be requiring a non-refundable deposit to secure all bookings. This change helps us better manage availability and ensure every customer gets the equipment they need for their event. Please note that your deposit is NOT an extra fee and will be applied toward your final total on the day of your event. ✔️ 

For bookings under $400, a $50 deposit is required. For bookings over $400, a $100 deposit will be required. 

We understand that plans can change at the last minute, so we offer flexibility where possible. A full refund of your deposit will be provided if your booking is cancelled at least 1 week prior to your scheduled event date. This policy helps us provide reliable service, hold your date with confidence, and avoid last-minute cancellations that affect other customers. 

In the event of cancellation less than a week away (due to inclement weather, change of plans, etc.), we understand that circumstances may be beyond your control. That’s why your deposit will not be lost, but instead, it can be applied to any future booking with us. Your deposit holds lifetime value and can be used whenever you’re ready to reschedule your event. 

Note: Deposits must be sent via E-Transfer; we do not accept cash.*

Note: A full refund is provided if canceled at least 1 week before your event. 

We at Bounce Brothers take care of the delivery, set up, and take down of all inflatable rentals. 

Yes! Bounce Brothers Entertainment is a certifed TSSA business! Check out 'Booking A Public Event?' For all our approved products and information!

When booking an inflatable castle for a public event (see info below). A TSSA certified mechanic must be present for the event duration. Inflatable amusement devices are regulated by the Technical Standards and Safety Authority (TSSA). Any inflatable used at a public event must be licensed by TSSA, installed and operated by a TSSA-trained mechanic, and supplied by a TSSA-certified company. The site-supervisor ensures the event follows the rules safely and abides to the rules set by TSSA. Minimum 1 required per public event

Unfortunately they Cannot, our inflatables are built, designed, and intended for the use of children. Adults jumping freely can result in increased damage to the inflatables and risk of injury.

There are many rules and safety regulations for the inflatable to insure the safety for not only us, but for the customer. The Rental Agreement that is given upon arrival has the full list of rules to be followed, as well as a list of castle rules that will be given to the customer upon arrival. Please note that the customer is responsible for upholding the agreement rules.

Inclement weather; We will value a full refund in the event the there are weather restrictions or no possible alternatives. Full refunds do not apply after the castle is delivered.

Operating hours run from 10-11am to 6pm+ (Pick-up may vary in peak season, please advise). That being said pickup and drop-off times can be altered due to customers preference within reasonableness or inquiry. 

Given our operating location being out of Meaford, ON. We do not charge delivery within 20km FREE Delivery range. Exact pricing can be determined when going through our booking process on. 

With Customer approval, We at Bounce Brothers would love to feature your photos, action shots, and reviews on our all our pages. Pictures can be sent via email where we would love to post pictures on our socials.

There is a possibility of discounted pricing when booking more than one castle. Discounts depend on factors of peak season demand, distance, and/or availability. Please reach out for more details! 

Absolutely. Cleanliness and safety are our top priorities. All units are thoroughly cleaned and sanitized after every use!

We accept e-transfer, certified check, or cash upon drop-off. 

Yes, Bounce Brothers is fully insured, as safety is our top priority. We comply with all local regulations for inflatable amusement equipment and it is required that renters follow all provided safety rules. This includes those posted on the castles, inside the rental agreement, and instructions by BBE staff.

A public event includes any event hosted by a municipality, festival, corporation, church, or school, as well as private events at public venues exceeding 100 attendees. Public events must follow the TSSA Amusement Guidlines